Contact support
Email support@yerki.app with a concise description, the device and browser or app version, and what happened. Do not send passwords, access tokens, API keys or sensitive recording content by email.
Account access
Confirm you are using the email invited to the beta. If sign-in still fails, request a password reset from the app or contact support. Yerki support will never ask for your password.
Recording and transcript
- Allow microphone access when iPadOS or the browser asks.
- Keep the current web app in the foreground while recording; browser capture may stop if the screen locks or the app is backgrounded.
- After stopping, confirm that the recording can play before relying on its transcript.
- Uploading and transcription require a signed-in account and working connection.
- If transcription is unavailable, the recording should remain attached or clearly marked unavailable rather than being presented as complete.
Offline and sync
Yerki saves current work locally first. When offline, continue working and allow the app to reconnect before clearing browser data or signing out. If sync needs attention, keep the original device and contact support before removing local storage.
Privacy and security
Privacy requests: privacy@yerki.app.
Security reports: security@yerki.app.
Product status
Yerki’s web workspace is a private-beta reference client. Yerki for iPad is being prepared for private beta and has not been released on the public App Store. No installable public beta is currently available.